Refund policy

At Healwidhetaal, every crystal bracelet is carefully selected, prepared and energy-infused with intention before it reaches you. Since crystals and crystal bracelets are delicate products, we take extra care while preparing and packaging every order.

Please read our Return & Refund Policy carefully before placing your order.

1. No Returns on Purchased Products

Due to the delicate nature of crystal bracelets and the personalized energy preparation involved in our products, *all purchases are considered final and cannot be returned once the order has been placed or delivered.*

We do not accept returns due to:

* Change of mind
* Personal preference
* Difference in colour, pattern, texture or natural appearance of the crystal
* Minor variations in bead size or shape
* Choosing the wrong bracelet or size
* The product not looking exactly like the photograph

Natural crystals are unique. Variations in colour, inclusions, patterns, texture and appearance are natural characteristics of genuine stones and should not be considered defects.

2. Damaged Products

We understand that parcels may occasionally be damaged during transit.

If your bracelet arrives damaged, please contact us *within 24 hours of delivery* with:

* Your order number
* Clear photographs of the received product
* Photographs of the packaging
* A complete *unboxing video*

The unboxing video should clearly show the package from the time it is unopened, including the shipping label, until the package is fully opened and the product is inspected.

The unboxing video is mandatory for any damage, missing-item or wrong-product claim.

Without a valid unboxing video, we may not be able to verify whether the issue occurred during transit or after delivery, and the claim may therefore not be eligible for a replacement or refund.

3. Missing or Wrong Product

If you receive:

* A different product from what you ordered, or
* A product/item is missing from your package,

please notify us within 24 hours of delivery.
You must provide your order number along with the complete unboxing video and relevant photographs.

After verification, we may offer a replacement or another appropriate resolution.

4. Refund Eligibility

Refunds are only considered in cases where:

* The product is confirmed to have been damaged during transit and a replacement is not available; or
* The wrong product was shipped and a suitable replacement cannot be provided; or
* An item is confirmed to be missing from the order and cannot be fulfilled.

Refund eligibility is subject to verification by our team.

If your claim is approved, the eligible refund will generally be processed to the original payment method used for the purchase.

Please note that shipping charges, where applicable, may not be refundable unless the issue was caused by an error on our part.

5. Replacement

Where applicable, Healwidhetaal may offer a replacement instead of a refund.

Replacement products may have natural differences in colour, pattern, inclusions and appearance because every crystal is naturally unique.

A replacement will only be provided after the submitted evidence has been reviewed and the claim has been approved by our team.

Issues That Are Not Considered Damage

The following are natural characteristics of crystals and are not considered product defects:

* Natural inclusions
* Small variations in colour
* Natural lines, marks or patterns
* Slight differences in bead shape
* Minor variations between individual beads
* Natural texture variations
* Differences between the product received and the product photograph

Product photographs are for representation purposes. Since natural crystals are unique, the actual product may vary slightly from the images shown on the website.

Bracelet Breakage After Use

Crystal bracelets are delicate and should be handled with care.

Breakage, stretching or damage caused after the product has been worn or used is generally not eligible for return, replacement or refund

This includes damage caused by:

* Pulling or stretching the bracelet
* Improper handling
* Accidental dropping
* Exposure to water or moisture where applicable
* Contact with chemicals, perfumes or other substances
* Sleeping, exercising or performing activities while wearing the bracelet, where such use contributes to damage

Please follow the care instructions provided with your product.
1. Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been processed, prepared, energy-infused or dispatched, cancellation may no longer be possible.

2. How to Raise a Claim

For any eligible damage, missing-item or wrong-product claim, please contact us through the contact details provided on our website.

Please include:

*Order Number:
*Date of Delivery:
*Issue:
*Photographs:
*Unboxing Video:

Our team will review the information and respond after verification.

Important Note About Unboxing Videos

We strongly recommend recording a continuous video while opening your package.

The video should:

1. Show the unopened package.
2. Clearly show the shipping label.
3. Show the package being opened.
4. Show the product and all contents received.
5. Clearly capture any visible damage or missing item.

Please do not dispose of the original packaging until your order has been checked.

An unboxing video is required to process claims relating to damaged, missing or incorrectly supplied products.

Energy-Infused Products

Every Healwidhetaal product is carefully prepared and energy-infused before dispatch. Because of the nature of this preparation and the delicate nature of the crystals,
products cannot be returned simply because a customer changes their mind or no longer wishes to use the product.

Policy Changes

Healwidhetaal reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page and will apply to orders placed after the updated policy becomes effective.
 Our Commitment

We carefully inspect, prepare, energy-infuse and package every product before dispatch. We want your Healwidhetaal crystal to reach you safely and in the best possible condition.

If there is a genuine issue with your order, please contact us within the specified time with the required evidence, and we will do our best to resolve the matter fairly.